OPERATIONS & GENERAL MANAGEMENT
Service level agreement driven operations are crucial to the success of an organisation and is often an area where opportunities exist to increase organisational efficiency and profitability.
Professionals who excel don’t simply manage but are constantly looking for ways to evolve, streamline processes and optimise business performance. While markets are witnessing radical shifts, Operations & General Management in and of itself is growing in size and breadth of responsibility.
Within this broadened scope however is the opportunity for the right individuals to thrive and make significant organisational impact, highlighting opportunities for transformation, optimising efficiencies and, ultimately, bottom line.
Not only does it require exceptional organisation; but creative, strategic thinking.
Roles Typical to Operations / General Management include:
- Managing Director
- Group Operations Director
- Business Unit Director
- Contract Director
- Sector Director
- General Manager
People hire People.
Successful hires however, hires where candidates thrive over several years, achieve targets, develop strategy, and elevate their employers’ businesses and brands to higher levels, are the product of careful assessment.
The Grichan Whitestone Partnership will work with you to source talent from the widest possible pool, on merit alone, using open-source intelligence tools and psychometric testing to locate and objectively filter candidates.
Adopting this approach, and with specific regard to the ongoing advancement of Equality, Diversity and Inclusion, sees us working together with our clients to achieve greater depth of representation for all among boards and senior management teams.
Our suite of psychometric assessment tools are configurable across levels of seniority and indeed one-hundred and fifty job types. The reports are used in our interviews and have been found by client hiring managers to be both accessible and meaningful in preparing them to interview candidates themselves. Our staff are trained to interpret these reports to assess whether an individual’s ‘nature’ or ‘approach’ will be a good match to the organisation and role they are being considered for.
Our staff, being drawn from business careers of their own, have carried out many of the roles our candidates have. They therefore know what questions to ask; where to probe and challenge around achievements written down in CV’s. We subsequently write concise, meaningful, outcome orientated interview notes.
Many of our clients mandate our staff take part in their hiring manager interview process. When we do this, we are there to ensure the right questions are asked and that the questions are answered or indeed that candidates’ remarks are clearly understood. If all goes well, we sit there silently; however, interviewing and being interviewed is a skill in and of itself, therefore by being present we can ensure the very best outcomes are achieved.
If synergy between hiring manager and candidate is not the outcome, owing to our presence, we do not need to have it explained to us why a successful outcome has not been reached and can subsequently, and quickly, effect reparatory action in selecting alternate candidates for interview.
Finally, feedback to candidates is key. Win or lose people deserve to be appraised of their performance and indeed progression, or not, within a process. We ensure timely communication is practised and have found that a candidate that wasn’t quite right today can be the perfect fit for another role or indeed become a client of the future.
There is no greater compliment or descriptor of a quality Grichan Whitestone search, if we happen to gain a client from a candidate that has not progressed to offer.
MEET THE PARTNERS
As the founder of The Grichan Partnership, Richard is the co-founding Partner of The Grichan Whitestone Partnership.
Richard leads on the Executive Search function.
Prior to founding The Grichan Whitestone Partnership, Richard was CEO at The Grichan Partnership, which he had founded in 2007, successfully building Grichan into a business that offered true partnership with all stakeholders focusing on “hard-to-fill” senior roles across adjoining Business Services/Outsourcing Sectors.
Joining forces with Rob effectively combines interim and executive recruitment businesses into what is now The Grichan Whitestone Partnership with a shared long-term service line of Business Consulting.
Richard lives in Worcestershire, with his wife, daughter, and cheeky Jack Russell cross. Outside of work, he’s a keen motorcyclist and passes on these skills through his charitable work with the motorcycle arm of the Institute of Advanced Motorists whilst training others to gain the advanced riding qualification.
Landline: 01905 896 700
Mobile: 07713 999 325
Interim Management &
As the founder of The Whitestone Partnership, Rob is one of the co-founding Partners of The Grichan Whitestone Partnership.
Rob leads on the Interim Management and Business Consulting functions.
Prior to founding The Whitestone Partnership, Rob was a director at one of the UK’s leading Interim Service Providers, leading their Infrastructure, Business and Support Services practice and has featured in the IIM’s top 20 Consultants.
With a career spanning over 20 years, Rob’s skillset lies in developing strong relationships through his consultative, straight talking approach delivering solutions-focussed recruitment solutions.
With a stellar network of experienced executives, turnaround specialist and business consultants Rob has a genuine passion for the sector and is well placed to offer a full suite of executive recruitment solutions.
Rob lives in Yorkshire, with his wife, two children and Labrador. Outside of work, he’s an (over) enthusiastic junior football coach, mediocre (at best) golfer and (very) occasional cyclist.
Landline: 0113 512 1500
Mobile: 07341 558 262
GET IN TOUCH
Richard has provided a quality service to me over the last five years. What sets him apart is his speed of response in collating a shortlist of candidates. This ability comes from his extensive market knowledge, and his own personal tenacity and drive to get the right results for his clients. His amenable and flexible approach makes him very easy to work with.Managing Director